SHIPPING

US DOMESTIC SHIPPING

Shipping Policy

At Black Swan Tattoo Company, we want to make sure your order arrives safely and in a timely manner. All orders are shipped via USPS Ground Advantage, a reliable and cost-effective service as a small business.

Processing Time

  • Orders are processed within 1–3 business days after your purchase is completed.

  • You will receive a confirmation email with tracking information once your package has shipped.

Shipping Method & Delivery Time

  • We ship all orders through USPS Ground Advantage.

  • Estimated delivery time is 2–5 business days depending on your location.

  • Delivery times may vary slightly due to holidays, weather conditions, or USPS service delays.

Shipping Rates

  • Shipping costs are calculated at checkout based on your order size and destination.

  • We currently ship within the United States only.

Order Tracking

Once your order ships, you will receive an email with your USPS tracking number so you can follow your package every step of the way.

Lost or Damaged Packages

If your package is delayed, lost, or arrives damaged, please reach out to us at blackswantattoocompany@gmail.com. We’ll be happy to help resolve the issue.

RETURNS

Return Policy

We want you to love your purchase from Black Swan Tattoo Company. If you need to make a return, please review our policy below:

Eligibility for Returns

  • Returns are only accepted for unopened and unused products.

  • To begin a return, you must contact us within 15 days of receiving your order.

  • Unfortunately, we cannot accept returns that fall outside this timeframe.

Return Process

  1. Contact our customer support team at blackswantattoocompany@gmail.com to request a return authorization.

  2. Once approved, you may ship the product back to us. Please ensure it is securely packaged.

  3. The buyer is responsible for all return shipping costs.

Refunds

  • After we receive and inspect your return, a refund will be issued to your original payment method.

  • Shipping costs from the original order are non-refundable.

We’re here to help! If you have any questions about your order or our return policy, please reach out to us at blackswantattoocompany@gmail.com.

30-Day Money Back Guarantee

30-Day Money Back Guarantee

We’re confident you’ll love your Black Swan Tattoo Company products — but if you’re not fully satisfied with your results, we’ve got you covered.

  • We offer a 30-day money back guarantee from the date you receive your order.

  • If you don’t love your results, simply contact us at [your support email] within 30 days to discuss your experience and request a refund.

  • In most cases, we’ll guide you through the return process so we can issue your refund once the product has been returned.

  • Please note: Shipping costs are non-refundable, and customers are responsible for return shipping fees.

Our goal is to make sure you feel confident in your purchase and in our products. If you have any questions, reach out — we’re here to help!